PRIVACY POLICY

STHUTISU (Sri Lakshmi Venkateshwara Enterprises)

1. Introduction

This Privacy Policy describes how STHUTISU (Sri Lakshmi Venkateshwara Enterprises) (“Company”, “We”, “Our”, “Us”), based in Bangalore, Karnataka, India, collects, uses, stores, and protects your personal information.

By accessing our website, placing an order, contacting us via phone or WhatsApp, or interacting with our digital platforms, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Full name
Phone number
Email address
Shipping address
Billing address
GST details (for bulk or business customers)

2.2 Transaction Information

Order details
Product preferences
Payment status (We do NOT store full card details)

2.3 Technical Information (if website is used)

IP address
Browser type
Device information
Cookies and usage data

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate order confirmations and updates
Respond to inquiries
Provide customer support
Process bulk or distributor requests
Improve our products and services
Send festival offers or product updates (if consented)

We do NOT sell or rent your personal information to third parties.

4. Payment Security

We do not store:

Debit/credit card numbers
CVV details
Net banking credentials

Payments are processed through secure third-party payment gateways. We are not responsible for breaches occurring within third-party payment systems.

5. Sharing of Information

We may share your information only with:

Logistics and courier partners (for delivery)
Payment processing providers
Legal or government authorities (if required by law)

We do not share your information for advertising resale or external marketing.

6. Data Retention

We retain your information only as long as necessary for:

Order processing
Business accounting
Legal compliance

After that period, data may be securely deleted or anonymized.

7. Cookies (If Website Applicable)

If you use our website, we may use cookies to:

Improve browsing experience
Track website performance
Understand customer preferences

You may disable cookies through your browser settings, but some website features may not function properly.

8. Data Protection Measures

We implement reasonable security practices to protect your data, including:

Restricted internal access
Secure devices and systems
Password-protected databases

However, no digital transmission can be guaranteed 100% secure.

9. Your Rights

Under applicable Indian data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion (subject to legal obligations)

To exercise these rights, contact us using the details below.

10. Children's Privacy

Our products and services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from minors.

11. Third-Party Links

Our website or communications may contain links to third-party platforms (e.g., social media). We are not responsible for their privacy practices.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be reflected with a revised “Last Updated” date.